Best Buy… digging the hole deeper
I want to say that in the end, I did get what I wanted from Best Buy and the actual experience was fine BUT it was a fight to get there AND there is now a policy at Best Buy that will prevent me from ever shopping there for a gift and probably from ever shopping there.
The situation; An un-named 3 year old broke a kindle the day we were going to Pennsic (remember, the MONTH we were away over the summer). I bought a kindle fire on BestBuy.com and had it to pick up at the Best Buy near where we were picking up a friend to go to Pennsic. At Best Buy I asked the geeksquad guy to point me at the right case. He pointed me at the wrong case. I thought it was wrong, he said it was right, I paid $40 and ran out the door. It was wrong…. A month passes and we are away, we take a few weeks to get back on track and I thought “well, we are basically at 60 days, lets motivate and return this thing”.
The Problem; Apparently now Best Buy has a 15 day return policy. So I’m <45 days over the limit and they deny Lars the return.
The Solution; I called customer service and spoke to a few people. My tactics ranged from very polite to not so much and in the end I got a manager at the store who said he would take it back because it was their error.
The lasting issue for me is that 15 days is a blink of an eye. I can’t buy a gift there ever because I like to shop on a day earlier then the day I plan on giving a gift and unless the person rushes right out the next day to return whatever they are stuck with what I give them. I don’t like limiting a gift like that! Best Buy is telling me to shop at Target or Amazon for my electronic gift needs.
This was far more scathing in my head before the return was actually done but there is damage done. I know Best Buy is fighting for a foothold but policy like this is digging the hole deeper. I’m glad the site management is authorized to at least try and fill in the hole but they get a baby spoon to work with.
I am glad to have $40 back and one less thing in my house and if you find this post because you are trying to return something past the minuscule 15 day window my advice is to talk to a manager and mention corporate complaints.