Minor Gevalia rant…
I like Gevalia coffee, I really like their pumpkin spice and their blueberry coffee and when I got the offer for their Seasonal Flavors (please remember this name, its important) I thought it was a good idea. The other two seasons are German Chocolate for winter and Pecan torte for spring. I’m not a fan of the Pecan but 3 out of 4 isn’t bad and I could cancel before spring. I sign up in mid September and blueberry coffee arrives shortly, so far very pleased. Then the leaves begin to turn and we are planning pumpkin picking and Halloween parties and I start to wonder where is my pumpkin coffee? I checked the website and apparently they were planning on sending it on November 30. Does that make sense? Here in MN I don’t expect the ground to be snow free by then and according to WalMart it is Christmas already so why send pumpkin coffee so long after all the pumpkins have been bought, carved, displayed, rotted, and tossed?
I called in mid October to fix this obvious system error and find out it is the policy to send the seasonal coffees 3 months apart regardless of the actual season. I believe my point was lost on the nice call center people in India but they could not, would not, move up my order, but, they would have someone call me in the next two days who may be able to help. ( To further the stupidity of mis match seasons; my winter blend was due late February and my spring would arrive late May). I wait and wait and nobody calls, Halloween weekend I kept wishing I had the pumpkin coffee and while I totally realize this is a first world problem I decided it was time to call again. The message was the same, they looked in the system and nobody even tried to call so I canceled the Seasonal Flavors and if their regular coffee was not so good I would have canceled the whole thing! I will buy my pumpkin individually and maybe some German chocolate, I can buy both right now no waiting, and I need to figure out if it is worth telling them in some other way that their ‘seasonal’ selection logistically stinks.
So google searches who land here, the Gevalia Seasonal Flavors is not worth the trouble or the dollar you save.
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